How Upcoming NDIS Reforms May Affect Support Coordinator Registration


The National Disability Insurance Scheme (NDIS) is undergoing significant reforms aimed at enhancing the quality and safety of supports provided to participants. One of the most impactful changes is the mandatory registration for support coordinators, set to commence no earlier than July 1, 2025. This shift will have profound implications for how support coordination is delivered across Australia.


What’s Changing?

As of July 2025, all support coordinators, whether sole traders, platform-based providers, or part of larger organisations, will be required to register with the NDIS Quality and Safeguards Commission under Group 0132. This move follows extensive consultations and aims to address concerns about the quality and oversight of support coordination services NDIS Quality and Safeguards Commission.


Registration Requirements

To become a registered NDIS support coordinator, providers must:

  • Complete a certification audit: Demonstrate compliance with NDIS Practice Standards, including governance, participant rights, risk management, and quality of care.

  • Submit a registration application: Utilise the NDIS Commission’s portal, ensuring all required documentation is provided.

  • Undergo worker screening: Ensure all staff members have valid NDIS Worker Screening Clearances.

  • Align policies and procedures: Develop and implement policies that reflect NDIS standards and participant-centric practices.

These requirements aim to standardise service delivery and ensure that all support coordinators meet the necessary quality benchmarks NDIS.


Implications for Providers

The transition to mandatory registration will:

  • Increase administrative responsibilities: Providers will need to allocate resources to meet compliance requirements.

  • Potentially limit service options: Some smaller or unregistered providers may face challenges in meeting the new standards, potentially reducing participant choice.

  • Enhance service quality: The reforms aim to elevate the overall standard of support coordination, ensuring more consistent and reliable services for participants.


How to Prepare

Providers should:

  • Review and update policies: Ensure all operational procedures align with NDIS Practice Standards.

  • Invest in staff training: Equip team members with the necessary skills and knowledge to meet compliance requirements.

  • Engage with the NDIS Commission: Stay informed about the latest guidelines and participate in any available consultations or training sessions.


Final Thoughts

The upcoming reforms represent a significant shift in the NDIS landscape. While the transition to mandatory registration for support coordinators may pose initial challenges, it ultimately aims to enhance the quality and safety of supports provided to participants. By proactively preparing and aligning with the new standards, providers can ensure a smooth transition and continue delivering high-quality services to those who rely on them.

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