Technology Checklist for a Successful NDIS Telehealth Session

 



Telehealth has transformed the way NDIS participants access health and therapy services. Instead of needing to travel long distances or navigate physical barriers, support can now be delivered straight to your home. However, to make the most of your NDIS Telehealth sessions, it’s important to ensure you’re properly set up with the right technology.

This guide provides a simple checklist to help participants, families, and carers prepare for a smooth and successful telehealth appointment.


1. Reliable Internet Connection

A stable internet connection is essential for a clear video and audio experience.

  • Aim for a minimum speed of 5 Mbps for video calls.

  • Use Wi-Fi where possible, but if your connection is unstable, consider plugging in via an Ethernet cable.

  • Ask others in your household to avoid streaming or downloading large files during your session.


2. Device Setup

You’ll need a device that supports video calls:

  • Laptop or Desktop Computer – best for larger screens and easy typing.

  • Tablet or iPad – portable and user-friendly.

  • Smartphone – handy option, though the screen size may be limiting.

Make sure your device is fully charged or plugged in before your session starts.


3. Camera and Microphone

Clear communication is the key to an effective NDIS Telehealth session.

  • Test your camera beforehand to make sure it provides a clear picture.

  • Use a headset or earbuds with a built-in microphone to reduce background noise.

  • Position your camera at eye level in a well-lit space so your therapist or provider can see you clearly.


4. Software and Access Links

Most providers will send you a secure link or instructions before your appointment.

  • Download any required software in advance (e.g., Zoom, Microsoft Teams, or a clinic’s telehealth platform).

  • Test the program to ensure it works on your device.

  • Save login details, access codes, or links where you can easily find them.


5. Private and Quiet Space

A telehealth session works best in a calm, distraction-free environment.

  • Choose a room with good lighting and minimal noise.

  • Inform family members or housemates that you’ll be in a session.

  • Keep any items you might need nearby, such as notes, water, or therapy tools.


6. Backup Plan

Technology can sometimes fail, even with preparation.

  • Keep your provider’s phone number handy in case the video call drops.

  • If possible, have a backup device available.

  • Ask your provider what alternative arrangements can be made if technology issues continue.


Final Thoughts

Preparing for an NDIS Telehealth session doesn’t need to be complicated, but it does make a huge difference in how effective your appointment will be. With the right technology setup and a little planning, you can enjoy a smooth, stress-free experience that allows you to focus on what truly matters: your health, wellbeing, and goals under the NDIS.

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